Unfortunately the digital process will not work with Javascript disabled. You can find out more on how to enable javascript by clicking here.

FREE PPI CHECK *

PPI CLAIMS DEADLINE
29th Aug 2019

Post Office Bank Credit Card PPI Check

Post Office PPI

What is Post Office PPI?

There are many ways of referring to Post Office payment protection insurance (PPI), these include credit insurance, credit protection or loan repayment insurance. The purpose of PPI was to help a borrower make their repayments to Post Office if they couldn’t due to an unforeseen event, such as sickness, injury or redundancy.

PPI is often confused with income protection insurance. They are two completely different products. PPI provides short-term cover and is provided alongside loan and credit products. Any pay-outs under PPI go straight to the loan provider instead of the policyholder.

Income protection insurance is designed to cover 70% of the policyholder’s income if they can’t work due to accident or sickness. This is long-term protection and can cover a person until they retire if they are too ill or injured to work.

Many PPI policies sold by Post Office were added on to a loan, credit/store card, mortgage or an overdraft.

The duration of Post Office PPI usually covers a period of 12 months allowing the borrower to time to seek employment or return to work, if appropriate.

How was Post Office PPI mis-sold?

Some customers were sold Post Office PPI without knowing it had been added to their loan. Consumers say that Post Office advised them their loan, mortgage or credit card application would not be approved if they didn’t buy Post Office PPI. This meant borrowers took out the Post Office PPI, even though they may not need it because they didn’t want to risk losing the deal.

Were you mis-sold PPI by Post Office?

It is possible PPI may have been mis-sold by Post Office if any of the following facts occurred at the point of sale:

    • Were you unemployed, self-employed or retired at the time Post Office sold you the PPI policy?
      • Had you been unemployed, self-employed or retired when you were sold your PPI policy by Post Office, you would not have received any benefit from it as you would not have been covered.
    • Did you know that PPI had been added to your agreement by Post Office?
      • If you had no idea that Post Office had added PPI to your agreement, it could have been done without your consent. Alternatively it could have been an opt-out box that wasn’t clearly visible.
    • Had the Post Office explained the total cost of Post Office PPI to you at the time of sale?
      • All costings relating to the PPI should have been explained to you by Post Office. This will be a major mis-selling factor if it wasn’t done.
    • Did Post Office make it known that that some of the PPI premium may have been paid as commission?
      • If more than 50% of your PPI premium was paid as commission to Post Office, this is classed as high commission under the Plevin rule. You were mis-sold and due a PPI refund.
    • Were you made aware by Post Office that you could cancel the PPI policy?
      • Post Office should have explained that you had a cooling off period and could exercise your right to cancel the PPI policy within that time.
    • Were you made aware by Post Office of any circumstances or exclusions where you would not be successful in making a claim?
      • If Post Office had not made clear any exclusions or circumstances that would prevent you from claiming, you may have been mis-sold Post Office PPI policy.
    • Were any enquiries made by Post Office if you had other PPI cover that would cover repayments?
      • Post Office has a responsibility to find out if you had sufficient PPI cover elsewhere.
    • Were you pressured into purchasing the Post Office PPI policy?
      • Post Office should have looked at your personal situation to assess if you would benefit from having PPI without any pressure or hard-sell.
    • At the time of taking out the PPI policy with Post Office, did you have any pre-existing medical conditions?
      • If you had any pre-existing medical conditions that meant you could not have worked for the duration of the Post Office PPI term, you would not be covered by the Post Office PPI policy.
    • Was it implied to you that Post Office PPI was necessary to get the finance?
      • If the finance sought was such that required a PPI policy, Post Office should have let you know that you could shop around to find and compare PPI cover or if you already had PPI in place, Post Office should not have sold you their PPI policy.
    • Did Post Office PPI have an upper age limit, if so, were you older than it?
      • If Post Office PPI specified an age limit for cover and you were older than this, you would not be covered by the policy.
    • How long was the term of Post Office PPI, was it was shorter than the term of finance agreement? Did Post Office explain that there would also be a period of no cover towards the end of the finance agreement?
      • If Post Office didn’t explain that you would have a period of no protection during the term of the finance agreement, you Post Office PPI policy was mis-sold to you.

What could you claim from Post Office?

If your claim against Post Office is upheld, you may receive a full refund of PPI paid to Post Office, including any interest charged on the PPI. Statutory interest of 8% per year would also be payable on the premiums and any interest charged.

How to Make a PPI Complaint to Post Office?

The Financial Conduct Authority (FCA) has set a deadline of 29 August 2019, by which time all PPI complaints will need to have been submitted. After this date, customers will lose the right to have their complaint assessed by us, or the Financial Ombudsman Service.

If you have previously received a letter from Post Office outlining potential concerns about the way PPI may have been sold to you, then you may have less time, so it is important to act as soon as possible.

Please be assured that by checking or complaining about PPI to the Post Office, neither your relationship with, nor your credit score will be adversely affected in any way.

If you have a concern about how your PPI Policy was sold, it’s easy for you to contact us directly to discuss and start your check PPI for FREE.

We understand consumers may require different levels of assistance and are committed to making your check PPI** and claim process as simple as possible. Our process has been designed to make it as easy as possible for everyone wishing to make a complaint.

We’d like to discuss the details of your case with you so your complaint can be lodged as quickly as possible with Post Office to find out if you had any PPI charges on your loan or finance agreement.

If you have a loan, credit card, store card, catalogue account, car finance or mortgage between 1988-2011?

You may have been Mis-Sold PPI

£Millions Remain Unclaimed! Let Us Find Out if You've Had PPI No Upfront Fees Don't Miss the Deadline

You Could be Due a PPI Refund!

START YOUR PPI CHECK*

FREE PPI CHECK* FORM

PPI Check Process Steps

1. We call you to start your PPI Check & Complete Forms

For us to proceed with your FREE PPI Check**, we will need to speak with you to confirm some details, including your FULL NAME, DATE OF BIRTH, and ADDRESS DETAILS (CURRENT AND PREVIOUS). We will also discuss which lenders we can investigate for you.

Once we have set up your PPI Check, we will post forms out for you to read, sign and return to us. You can call us on 01925 552 923 if you notice any details need changing.

2. You Sign, Date Documents & FREEPOST Back to Us

Sign and date the forms and return to us in the free post envelope provided – no stamp required!

3. Your PPI Check(s) are Registered with Lender(s)

We register your PPI check with your lender.

On average, a response will be issued within 6 weeks from your PPI information check being sent to your lender, although timeframes vary dependent upon the lender.

4. The Lender(s) Locate & Verify Account Information

If your lender cannot locate you or requires verification in order to release details, we will be in contact to obtain some further details of you in order for us to return them to complete the check.

5. Account(s) & PPI Status Confirmed by Lender(s)

Once you have been located/verified, your lender will return to us with confirmation of all accounts you have held with them for as far back as their records go. They will also confirm the PPI status of each account.

6. PPI Check Outcome(s) & Options Are Discussed With You

  • If you have not paid PPI, we will contact you to advise you of the same.
  • If your lender is unable to confirm whether PPI is on a particular account – we will contact you to advise you of your options moving forward on the possibility of presenting your claim for your refund.
  • If PPI is located on your account – we will again contact you to advise you of your options moving forward on presenting your claim for a refund.

  • A Special Note For Multiple PPI Checks

    If you have multiple checks with us for multiple lenders, the time-frames of responses from lenders may vary, however we will always ensure that we advise you of which lender correspondence refers to and be available for support and guidance throughout this process on 01925 552 923, should you so require.

    PFCA MEMBER

    PPIClaims.com is a trading style of Money Management Team Ltd. Money Management Team is a member of the Professional Financial Claims Association (PFCA).
    We comply with the PFCA Code of Practice

    Important Information


    *Free Check with our Claims Service. Outcome is lender specific and may result in a complaint being investigated

    Your PPI Claim starts with a Free PPI Check service. Our PPI Claim fee of 20% + VAT (so 24%° of the total redress offered by your lender) is payable if your claim is successful. That means if we don’t recover you anything, you don’t pay us a penny.
    You can submit a claim directly to the lender yourself for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free to review your case, providing it falls within their remit and you have approached your lender first.

    Check PPI with Another Lender