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Other PPI Claims

Other PPI Claims

Payment Protection Insurance (PPI) received a lot of bad press in the last decade because of the mis-selling scandal. The product itself isn't bad, it was how it was sold that tarnished it. If PPI was sold correctly, borrowers were protected if they couldn't make their repayments due to illness, injury or unemployment.

It is known that PPI was widely mis-sold to many people alongside loans, credit cards and mortgages etc. Customers were mostly unaware that they had PPI, or if they knew they had it, checks had not been done by the seller to ensure the customer met the eligibility criteria.

PPI complaints can now be made to reclaim high levels of commission after a landmark court ruling in the case of Plevin in 2014. The ruling was based on how much of the PPI premium went to the lender as commission. In this case it was over 50% which created an 'unfair relationship' and the customer was unaware of it.

Known as the Plevin rule, the FCA have issued guidelines as to how such complaints should be dealt with.

In addition to the Plevin rule, another way of claiming mis-sold PPI is on behalf of a deceased relative (or close friend). There will be instances where relatives who have passed away would have taken out PPI alongside loans, credit cards and mortgages.

Deceased PPI

If a person who is now deceased had PPI policies in their lifetime, the person dealing with the estate has the right to make a claim on the policy or to reclaim PPI if the policy was mis-sold.

Plevin PPI

The Plevin rule came into effect on 29 August 2017 and is the result of a case brought by Susan Plevin and decided in the Supreme Court. The purpose of the rule is to ensure that insurance companies are not charging customers high levels of commission when they bought PPI.

If you had a loan, Credit Card, Store Card, car finance, Mortgage or a catalogue account between 1988 - 2014?

You May Be Owed £1000's

Let Us Find Out if You've were also sold PPI with our FREE PPI Check* Service

Check multiple accounts Professional Friendly service Don't Give Up On What You Could Be Owed .

Don't delay - Start your PPI check* Its FREE !

Start Free PPI Check*


PPI Check Process Steps

1. We call you to start your PPI Check & Complete Forms

For us to proceed with your FREE PPI Check**, we will need to speak with you to confirm some details, including your FULL NAME, DATE OF BIRTH, and ADDRESS DETAILS (CURRENT AND PREVIOUS). We will also discuss which lenders we can investigate for you.

Once we have set up your PPI Check, we will post forms out for you to read, sign and return to us. You can call us on 0333 443 2500 if you notice any details need changing.

2. You Sign, Date Documents & FREEPOST Back to Us

Sign and date the forms and return to us in the free post envelope provided – no stamp required!

3. Your PPI Check(s) are Registered with Lender(s)

We register your PPI check with your lender.

On average, a response will be issued within 6 weeks from your PPI information check being sent to your lender, although timeframes vary dependent upon the lender.

4. The Lender(s) Locate & Verify Account Information

If your lender cannot locate you or requires verification in order to release details, we will be in contact to obtain some further details of you in order for us to return them to complete the check.

5. Account(s) & PPI Status Confirmed by Lender(s)

Once you have been located/verified, your lender will return to us with confirmation of all accounts you have held with them for as far back as their records go. They will also confirm the PPI status of each account.

6. PPI Check Outcome(s) & Options Are Discussed With You

  • If you have not paid PPI, we will contact you to advise you of the same.
  • If your lender is unable to confirm whether PPI is on a particular account – we will contact you to advise you of your options moving forward on the possibility of presenting your claim for your refund.
  • If PPI is located on your account – we will again contact you to advise you of your options moving forward on presenting your claim for a refund.

  • A Special Note For Multiple PPI Checks

    If you have multiple checks with us for multiple lenders, the time-frames of responses from lenders may vary, however we will always ensure that we advise you of which lender correspondence refers to and be available for support and guidance throughout this process on 0333 443 2500, should you so require.


    PPIClaims.com is a trading style of Money Management Team Ltd. Money Management Team is a member of the Professional Financial Claims Association (PFCA).
    We comply with the PFCA Code of Practice